At Herbiq, we value your satisfaction and aim to provide a seamless shopping experience. Please review Herbiq Cancellation Policy before placing an order.
Order Cancellation by Customer
- Orders can be cancelled only before they have been processed and shipped.
- To request a cancellation, please contact our customer support team as soon as possible with your order number.
- Once an order has been dispatched, it cannot be cancelled.
Cancellation by Herbiq
Herbiq reserves the right to cancel any order under the following circumstances:
- The product is out of stock or unavailable.
- Payment could not be successfully verified or processed.
- Incorrect pricing or product information due to a technical or human error.
- The order is suspected to be fraudulent or unauthorized.
- Incomplete or inaccurate shipping information has been provided.
If Herbiq cancels a prepaid order, a full refund will be issued to the original payment method.
Refund for Cancelled Orders
- Approved cancellations made before shipment are eligible for a full refund.
- Refunds are typically processed within 5–7 business days after cancellation approval.
- The time taken for the refund to reflect in your account depends on your bank or payment service provider.
Non-Cancellable Orders
Orders cannot be cancelled if:
- The order has already been shipped.
- The order has been delivered.
- The product has been opened, used, or damaged after delivery, unless covered under our Return & Refund Policy.
Changes to Orders
If you need to modify your shipping address, contact information, or other order details, please contact our customer support immediately. We will make every effort to accommodate changes before the order is shipped.
Contact Us
If you have any questions regarding cancellations or need assistance with your order, please contact our customer support team through our Contact Us page. Please include your order number for faster assistance.