At Herbiq, we are committed to delivering your orders quickly, safely, and efficiently. Please read Herbiq Shipping Policy to understand how your order will be processed and delivered.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary depending on courier availability, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on eligible orders or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where available). You can use this tracking number to monitor your shipment’s progress.
Delivery Attempts
Our courier partners will make reasonable attempts to deliver your package. If delivery is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate when placing your order. Herbiq is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact our customer support within 48 hours of delivery. Include your order number and clear photos of the package and products to help us resolve the issue promptly.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occur due to weather, natural disasters, transportation issues, or courier-related circumstances beyond our control. We appreciate your patience and understanding.
International Shipping
Currently, Herbiq ships only within India. If international shipping becomes available in the future, this policy will be updated accordingly.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page. We are happy to assist you.